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In economics, a service is a transaction in which no physical goods are exchanged. The benefits of such a service are held to be demonstrated by the buyer's willingness to make the exchange. Public services are those, that society (nation state, fiscal union, region) as a whole pays for. Using resources, skill, ingenuity, and experience, service providers benefit service consumers. Services cannot be stored for a future use. They are produced and consumed simultaneously. Services are perishable in two regards: Service-relevant resources, processes and systems are assigned for service delivery during a specific period in time.

If the service consumer does not request and consume the service during this period, the related resources may go unused. From the perspective of the service provider, this is a lost business opportunity if no other use for those resources is available. Examples: A hairdresser serves another client. An empty seat on an airplane cannot be filled after departure. When the service has been completely rendered to the consumer, this particular service irreversibly vanishes.

Andrology Embryology Review Course Manual Design. Example: a passenger has been transported to the destination and the flight is over. Any service can be clearly and completely, consistently and concisely specified by means of standard attributes that conform to the MECE principle (Mutually Exclusive, Collectively Exhaustive). Service consumer benefits – (set of) benefits that are triggerable, consumable and effectively utilizable for any authorized service consumer and that are rendered upon request. These benefits must be described in terms that are meaningful to consumers. Service-specific functional parameters – parameters that are essential to the respective service and that describe the important dimension(s) of the servicescape, the service output or the service outcome, e.g. Whether the passenger sits in an aisle or window seat. Service delivery point – the physical location and/or logical interface where the benefits of the service are rendered to the consumer.

At this point the service delivery preparation can be assessed and delivery can be monitored and controlled. Service consumer count – the number of consumers that are enabled to consume a service. Service delivery readiness time – the moments when the service is available and all the specified service elements are available at the delivery point Service consumer support times – the moments when the support team ('service desk') is available. The service desk is the Single Point of Contact (SPoC) for service inquiries.

At those times, the service desk can be reached via commonly available communication methods (phone, web, etc.) Service consumer support language – the language(s) spoken by the service desk. Under English law, if a service provider is induced to deliver services to a dishonest client by a deception, this is an offence under the Theft Act 1978. Lovelock used the number of delivery sites (whether single or multiple) and the method of delivery to classify services in a 2 x 3 matrix.

Then implications are that the convenience of receiving the service is the lowest when the customer has to come to the service and must use a single or specific outlet. Convenience increases (to a point) as the number of service points increase. He following is a list of service industries, grouped into sectors. Parenthetical notations indicate how specific occupations and organizations can be regarded as service industries to the extent they provide an intangible service, as opposed to a tangible good.

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